Complain about a broadband provider in Ireland

For a connection problem, keep dated outage notes, test results and support reference numbers. Note whether you tested over Wi-Fi or a wired connection so the provider can understand what you measured. For a billing problem, mark the disputed line on the bill and compare it with the price you agreed.

For cancellation or switching, keep the request, confirmation, stated end date and any equipment-return proof together. A missed installation needs the appointment confirmation and what actually happened, not just a general account history.

Telecoms users should usually build the provider complaint record first. Small claims may be relevant only for a suitable consumer-contract dispute after checking the official criteria and exclusions.

For example: My bill dated [date] includes [charge]. My cancellation confirmation gives [end date]. Please explain the period this charge covers and correct it if it is wrong. Attach the two relevant records and ask for the complaint reference.

ComReg advises contacting your provider first. If the response does not resolve a covered issue, or you have not had a response after 10 working days, contact ComReg Consumer Care. Keep the provider's response; do not assume every TV-content dispute falls within ComReg's remit.

If you are tired of explaining the problem, ask TBD for free help reviewing the details and wording during our pilot. Brian confirms whether we can take it on before doing the work. Nothing is sent to the provider automatically.