Harvey Norman complaints in Ireland: refunds, repairs and delivery

For a faulty appliance, describe the fault, when you received the product and any repair already attempted. For a missed delivery, give the agreed date and the latest promise. For a refund already agreed, attach the confirmation and ask when and how it will be paid. These are different problems and need different evidence.

Tell the retailer whether you want it to investigate a fault, arrange delivery or explain a missing refund. Ask for its position in writing and keep any collection or inspection arrangements. A warranty discussion does not, by itself, answer your separate consumer-rights complaint.

Use only details that are true for your order: “My order [number] was due on [date]. It has not arrived, and your latest message says [explanation]. Please confirm a delivery date I can agree to, or explain your position on my request to cancel and receive a refund.” This is sample wording, not a reported customer outcome.

Keep the retailer’s final reply. CCPC guidance explains delivery rights and possible card-payment disputes. Ask your bank promptly about any applicable chargeback deadline if you paid by card. Neither a complaint letter nor a chargeback request guarantees repayment.