eir complaints Ireland: billing and cancellation

Compare the billing period with your confirmed service end date. Separate ordinary service charges, a notice period, any early termination fee and equipment charges. Returning a router, stopping a payment or switching one part of a bundle does not establish that every service has ended.

Tell eir which entries you dispute and why. Attach the cancellation confirmation, relevant contract terms and equipment-return proof. Ask it to explain the basis of each charge and correct any error. Keep paying attention to new bills and correspondence while the complaint is open.

“Please record my complaint about account [reference]. You confirmed that [service] ended on [date], but the bill dated [date] includes [charge]. Please explain the period and terms behind this amount, correct any error and provide your written response.” Replace the brackets with your own facts; this is not an actual customer case.

For communications complaints within its remit, ComReg’s rules require an acknowledgement within two working days and a complaint response within ten working days. A response is not a guarantee that the issue will be resolved within that period. Consult ComReg’s current consumer-care guidance if the response is missing or you remain dissatisfied. Check the appropriate route for a TV-only complaint rather than assuming every part of a bundle is covered.